SHIPMENTS AND DELIVERIES

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The products are shipped via courier:
- UPS Express 

A package tracking service is active for both shippers.

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The courier makes deliveries from Monday to Friday, both in the morning and in the afternoon.
The recipient cannot request delivery on specific days or times. In case of absence of the recipient, the courier will leave a notice of passage, via a label affixed to the address. Delivery will be attempted twice: then, if not, the courier will try to contact the recipient.
During the order, it is therefore important to indicate a correct telephone number (landline or mobile number), to facilitate the resolution of the delivery procedure.

It is important to indicate a delivery address where there is someone who can collect the goods. Furthermore, it is important to always indicate the surname on the intercom.
Soccer Plus will not be responsible for any malfunctions in the delivery service by the courier.
You can take advantage of the Smart Alert service, which notifies the customer via text message and/or email regarding the status of the shipment. The service is activated automatically if the fields relating to the mobile number and/or e-mail address are correctly filled in when placing the order.

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The UPS courier makes deliveries from Monday to Friday, both in the morning and in the afternoon.

Any delivery on Saturday depends on the city of destination and is feasible in the morning.

In case of absence of the recipient, the courier will leave a notice of passage, via a label affixed to the address.

Delivery will be attempted twice: then, if not, the courier will try to contact the recipient. During the order, it is therefore important to indicate a correct telephone number (landline or mobile number), to facilitate the resolution of the delivery procedure.
The courier notifies the customer via email regarding the status of the shipment. The service is activated automatically if the email address field is filled in correctly.
We invite you not to enter a PO BOX in the address field, as the courier would be unable to deliver the purchased goods. Therefore, a physical delivery address must be entered.
In case of deliveries made at receptions (with signature for collection by the receptionist),

Soccer Plus will not be responsible for subsequent failure to deliver the package to the final recipient.

 

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Shipping costs 

ITALY

• Insured and tracked express shipping €8.90  

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ABROAD

• The shipping cost depends on the destination country and the weight/volume of the package. The customer will be able to view the cost online at the end of the order, before confirming it.

 

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Delivery time

ITALY: 

Insured Express Shipping (Recommended) Delivery generally takes place within approximately 7-10 working days, 24 hours after the date of registration of the order. Any delivery delays may be caused by the temporary unavailability of the products, by malfunctions in the courier's service, by causes of force majeure or in the event of holidays.
If you have not yet received the goods after 20 working days (therefore excluding Saturday and Sunday), please contact customer service at info@soccerplus.it

With regards to orders shipped with Insured Express Shipping, Soccer Plus will fully cover any physical loss, up to a value equal to that of the goods in question. It will be possible to opt for the replacement of the goods with a new shipment. For disadvantaged areas, shipping costs may increase (visible before checkout)

 

*If you have received a damaged or tampered package, you must notify us within 24 hours of receipt. After this time, we will consider that you have received the package in good condition and subsequent requests will not be processed.

 

ABROAD:
in Europe, delivery generally takes place within 10-12 working days, 24 hours after the date of registration of the order. In countries outside Europe, delivery generally takes place within 3 or more working days, 24 hours after the date of registration of the order. Any delivery delays may be caused by the temporary unavailability of the products, by malfunctions in the courier's service, by causes of force majeure or in the event of holidays. If you have not yet received the goods after 25 working days (excluding Saturday and Sunday), please contact  customer service at info@soccerplus.it

 

 

CUSTOMS DUTIES AND TAXES

In case of shipment addressed to a country not part of the European Union, the goods may be subject to the imposition of customs duties and any sales taxes. Any additional charges relating to customs clearance will be borne exclusively by the recipient.

Customs duties and any taxes vary based on the country of destination and are applied upon arrival of the goods in the same country. For information relating to the amount of duties and any taxes, and the methods of customs clearance of the goods, it is advisable to contact the competent Customs Offices of the country of destination.

 

IMPORTANT NOTES 

• PRE-ORDERS: In case of purchasing a pre-order product, always check the shipping date on the product page itself. By including a pre-order product in the order, the entire package will depart on the date indicated for the latter. There are no multiple shipments for one order. 

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• SALES PEAKS: in particularly intense moments of the season, such as - for example - during important finals or the Christmas period (November - December), it is possible that delivery times may be slightly longer due to peaks in requests.